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Bilingual Customer Success Associate

Product – Toronto, Ontario
Department Product
Employment Type Full-time

We’re looking for our next Yardsticker…

Your fluency in both French and English combined with your love of technology make it easy for you to guide people through the nuances of new software.

You have active listening and problem-solving abilities that allow you get to the root of a client’s issue and provide them a solution they need.  You are

You have experience working with SaaS and can get up to speed with new technology quickly. 

Yardstick Assessment Strategies has an incredible opportunity for a tech-savvy relationship builder to join our team and facilitate our clients’ onboarding and use of our exam delivery software application. We are looking for someone with consulting strengths, who can actively listen and collaborate with clients to determine how to best meet their needs. This role is the linchpin between departments, from Account Management to Software Development. This is an exciting role for the right person to be a key consultant and a valuable champion for our clients.

What would you be doing?

  • Managing client relationships through consultation and building an understanding of their business requirements.
  • Configuring our software to meet client requirements.
  • Client onboarding, including creating client accounts and importing client materials.
  • Providing technical support for our software to clients by telephone and email.
  • Delivering training on the software platform to clients and internal staff.
  • Logging and tracking platform issues in collaboration with the Project Manager as well as proactively identifying and documenting recurring client needs as potential new features.
  • Quality assurance of client content and account configurations.
  • Developing client relationships to promote loyalty and customer delight.

What qualities are we looking for? 

  • Experience with various software and SaaS applications
  • Previous account management or project management experience is an asset
  • Experience as a web developer or configuring web pages would be an asset
  • Competence using Microsoft Office applications
  • Familiarity with Adobe Acrobat and Photoshop
  • Capability to proactively identify and resolve issues in an efficient and collaborative manner
  • Ability to effectively present information and respond to questions in small and large group environments
  • A self-starter strong on planning and execution
  • Some travel may be required
  • Someone who shares our core values: Random Acts of Kindness, Embrace the Entrepreneurial Spirit, A Fearless Pursuit of Excellence, Customer Delight Heroes, and Honest & Empowered People.

Why join Yardstick?

  • Competitive salary & bonus potential
  • 100% company-funded medical and dental benefits (for you AND your family!)
  • RSP Matching Program
  • Employee Assistance Program (EAP)
  • Sleek and shiny MacBook
  • Keurig machine, to keep you highly caffeinated
  • Unlimited growth potential at one of Canada’s fastest growing companies
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  • Location
    Toronto, Ontario
  • Department
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